Privacy Policy

1. Who We Are

Cyber Data Live Limited is the data controller for personal data collected through this website, the CDL LMS, and the MasaGo platform. Our registered address is: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, UK. For all data protection enquiries, contact us at info@cyberdatalive.irish.

2. Data We Collect

We may collect the following categories of personal data:

• Contact data: name, email address, phone number, organisation.
• Transaction data: subscription plan details, billing cycle (card data is processed by Stripe — we never store raw card numbers).
• MasaGo therapist data: professional certifications, location coverage area, specialties, professional bio.
• Technical data: IP address, browser type, pages visited, session duration (analytics only).
• Communication data: enquiries sent via our contact form, email correspondence.

3. How We Use Your Data

• To deliver and manage your subscription or service agreement.
• To process MasaGo therapist registrations and verify credentials.
• To respond to enquiries submitted via our contact form.
• To send CDL Tech Intelligence newsletters (only if you opted in).
• To comply with legal obligations including fraud prevention.

4. Legal Basis for Processing

We process your data on the following legal bases: Contract (to deliver services you have requested), Legitimate Interests (to respond to enquiries and improve our services), Consent (for marketing emails — you may withdraw consent at any time), and Legal Obligation (to comply with applicable law).

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Subscription records are retained for 7 years in compliance with UK tax and accounting law. Therapist applications that are rejected are deleted within 90 days.

6. Third-Party Processors

We use the following trusted third-party processors: Stripe (payment processing — PCI DSS compliant, no card data stored on our servers), Google Fonts (typography delivery). All processors are bound by GDPR-compliant data processing agreements.

7. Your Rights

Under GDPR and UK data protection law, you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise any of these rights, contact info@cyberdatalive.irish. You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.

8. Cookies

We use a session cookie strictly necessary for CSRF security. We do not use advertising or tracking cookies. See our Cookie Policy for full details.